Elements and Performance Criteria
- Identify existing and potential conflict
- Consider the conflict situation
- Consider if the conflict relates to operational or strategic activity
- 2.2 Acknowledge the issue(s) and the roles of the parties involved, noting that board and committee members' roles are strategic and employees' roles are operational
- Ascertain how the roles of the parties involved have impacted upon the conflict
- 2.4 Develop resolution strategies in accordance with legislation, the organisation's constitution and in consultation with conflicting parties
- Seek professional advice where needed, maintaining discretion and confidentiality
- Ensure the wellbeing of individuals and the organisation is considered when developing resolution strategies
- Use strategies to resolve conflict
- Promptly, appropriately and impartially implement resolution strategies that are in line with legislation and the roles of the parties involved
- Diffuse emotional situations by focussing on the issue(s) rather than the individual(s) concerned
- Follow organisational grievance policy if conflict has escalated to grievance level
- Allow sufficient time for the conflict to be resolved
- Monitor and evaluate the process used to resolve the conflict